The City of Murfreesboro has introduced its stellar STARS employee recognition and reward program to honor those employees or teams of employees who go the extra mile in providing good customer service.
STARS represents Murfreesboro employees who “Succeed Through Attitudes Reflecting Service excellence.”
Nominations may be made by other City employees as well as the general public and a winner will be announced each month.
STARS is intended to recognize employees who are nominated from outside the organization, as well as encourage nominations from fellow employees that celebrates outstanding performance and the contributions that matter every day.
The City Council has identified four core service values: treat customers with respect, exceed standards customers expect, deliver value and quality service and provide convenience and one-stop shopping. STARS takes one more step toward recognizing those who embody these core service values.
The City of Murfreesboro is implementing a new recognition program geared to engage our employees by motivating our workforce through recogrecognition of contributions made through service excellence," Assistant City Manager Jim Crumley said. "We are excited about the impact STARS will have on encouraging everyday service excellence in our organization."
STARS is a new initiative designed to drive and enforce the ideals set forth in the Service Excellence program by building a culture of service and recognition that acknowledges the value employees add to the City through their many outstanding customer service interactions.
Guidelines for eligibility and timing of these awards are outlined in the STARS Employee Recognition Program Rules and Procedures for Fiscal Year 2013, which has been provided to each department for review and is available on the City’s website at www.murfreesborotn.gov.
Also, the STARS program was added as Section 1038 to the City’s Employee handbook. The policy details the rewards winners will receive. Each month one employee, or possibly a team of employees, will be publicly recognized for his or her achievements. Nominations for the program are due no later than the last business day of the month to be considered for that month’s award. Winners will be announced by the 10th day of the following month.
“The City’s employees are great at providing customer support at all levels,” City Manager Rob Lyons said, “and the City Council and I recognize that a reward and recognition program delivers the motivation needed to maintain that level of support.”