This is the second consecutive year MTMC has received this designation.

Through an annual evaluation and assessment process, the nonprofit TNCPE recognizes organizations that have achieved the highest standards of excellence in their operations and results.

The program uses the Criteria for Performance Excellence established by the Baldrige National Quality Program as the evaluation tool.

“After participating in the process, we receive a detailed feedback report that is used to improve processes and results. It’s an effective way to energize employees, sharpen focus and look at the organization from a systems perspective and earn recognition for the organization,” said Michelle Arnold, MTMC quality manager.

Awards are presented in four categories: Interest Recognition (the beginning level), Commitment, Achievement, and the highest level – the Excellence Award. Recipients of Commitment Awards have demonstrated progress by identifying and putting in place some key process improvements, which are directly attributable to a fact-based improvement process.

“This award is a great honor as this program recognizes organizations that have achieved the highest standards of excellence in their operations and results. As we take our organization to the next level, we must remain focused on being a top rated healthcare organization not only in quality and outcomes, but also in patient experience and patient safety,” said Gordon B. Ferguson, MTMC president and CEO. 

Since TNCPE’s creation in 1993, more than 1,050 organizations have progressed through one or more levels of achievement.

 A Board of Examiners made up of 150 experts in business, education, health care and government assessed this year’s applicants in seven categories: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; process management; and results.

The Tennessee program, which is itself a national and international role model, is available to all businesses, educational institutions, health care organizations, government agencies and other non-profit entities.