The entrance of Self-Service kiosks at the Department of Motor Vehicles is definitely a positive move for the Tennessee Department of Motor Vehicles(DMV). As a student, I find the addition of these self-service machines a welcome help when many times the lines at the DMV can often be long and more involved than simple renewals. The article makes a few very good points in regards to how these machines will not only help wait times but customer service. As someone who works in the customer service field, I find that the customers who often have the most complaints are the ones who are behind the ones taking longer in line and these kiosks give those without major problems a chance to accomplish what we need too. Although I find these kiosks as a positive, there are a few questions that cause concern. The article mentions that the DMV will begin using facial recognition software to make sure that the correct license is mailed to the correct driver. According to the article this is supposed to cut down on the instances of identity theft in the state but it seems as though it would make identity theft less complicated and easier to commit. Another problem is the issue of the department of Motor Vehicles mailing the new drivers licenses to the patrons. The article explains that , “The secure driver's license or ID card is mailed to the applicant’s home within five to seven business days.” This seems to offer more opportunities for the identity theft that the department is trying to quell, in regards to mail fraud. All in all, the system of self-service kiosks are a positive addition and help to long wait lines but they should not be advertised as the future of identity theft prevention.