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Drivers can now use kiosks to renew licenses

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NASHVILLE - The Tennessee Department of Safety and Homeland Security has added another option for citizens seeking to renew or replace their driver licenses.

Commissioner Bill Gibbons announced Tuesday that the Driver Services Division has installed 30 self-service driver license kiosks at various locations across Tennessee.
 
Citizens may renew or replace an existing driver's license or state identification card and pay for the transaction with a credit or debit card at the kiosks.

The technology takes the citizens' photographs for use on the driver licenses. As a security measure, the kiosks perform facial verification with the image on record. A citizen leaves the kiosk with a paper interim document for use until the secure driver's license or ID card is received. The interim license is valid for 20 days. The secure driver's license or ID card is mailed to the applicant’s home within five to seven business days.
 
Several self-service kiosks are located throughout the area, including Davidson, Williamson, Wilson Rutherford, Montgomery, Sumner, Macon, Jackson, DeKalb, Bedford and Hickman counties.
 
“We are giving citizens another choice when it comes time to renew or replace their driver licenses," Gibbons said. "Many of the kiosks are located at alternate locations, redirecting traffic from our driver service centers and freeing up the staff there for more complicated transactions. Our ultimate goals are better customer service and reducing the average wait time in driver service centers to no more than 20 minutes."
 
A total of 40 self-service kiosks are scheduled to be installed and operating statewide by the end of February. The kiosks will primarily be located in urban areas with larger populations.

The department has partnered with various local governments and several AAA branches to provide alternate locations for the kiosks in an effort to provide more sites to complete simple renewal and duplicate services.

While the majority of kiosks are installed at alternate locations, some have been installed at various driver service centers.
 
While the addition of self-service kiosks is one of several new options to improve wait times and enhance customer service, the department is also taking steps to ensure higher security in driver's license issuance.

In the coming months, the department will begin using a central issuance process, in which driver licenses will be mailed from a central, secure location to the citizen’s home. Also, the department will soon use facial verification technology to help reduce fraudulent issuance of licenses and cut down on identity crimes cases.
 
The state first purchased three kiosks to use on a pilot basis using federal grant funds for a total of $165,000. The remaining 37 kiosks were purchased for $45,000 each, a total of $1.6 million using state system development funds.
 
The self-service kiosks available in middle Tennessee at the following locations:
 
Davidson County
· Centennial Boulevard Driver Service Center, 6604 Centennial Blvd.
· Hart Lane Driver Service Center, 624 Hart Lane

Williamson County
· AAA Cool Springs, 1701 Mallory Lane in Brentwood
· Williamson County Driver Service Center, 3830 Carothers Parkway
 
Wilson County
· Mount Juliet Police Department, 2425 N. Mt. Juliet Road
 
Rutherford County
· Rutherford County Driver Service Center, 1035 Samsonite Blvd. in Murfreesboro
· Rutherford County Clerk’s Office, 205 I St. in Smyrna

DeKalb County
· Administrative Services Building, 722 S. Congress Blvd. in Smithville
 
Bedford County
· Bedford County Courthouse – East Wing, 1 Public Square in Shelbyville

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DHS, Drivers License, Rutherford County, Tennessee, Transportation, Travel
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Members Opinions:
January 29, 2013 at 3:03pm
The entrance of Self-Service kiosks at the Department of Motor Vehicles is definitely a positive move for the Tennessee Department of Motor Vehicles(DMV). As a student, I find the addition of these self-service machines a welcome help when many times the lines at the DMV can often be long and more involved than simple renewals. The article makes a few very good points in regards to how these machines will not only help wait times but customer service. As someone who works in the customer service field, I find that the customers who often have the most complaints are the ones who are behind the ones taking longer in line and these kiosks give those without major problems a chance to accomplish what we need too. Although I find these kiosks as a positive, there are a few questions that cause concern. The article mentions that the DMV will begin using facial recognition software to make sure that the correct license is mailed to the correct driver. According to the article this is supposed to cut down on the instances of identity theft in the state but it seems as though it would make identity theft less complicated and easier to commit. Another problem is the issue of the department of Motor Vehicles mailing the new drivers licenses to the patrons. The article explains that , “The secure driver's license or ID card is mailed to the applicant’s home within five to seven business days.” This seems to offer more opportunities for the identity theft that the department is trying to quell, in regards to mail fraud. All in all, the system of self-service kiosks are a positive addition and help to long wait lines but they should not be advertised as the future of identity theft prevention.
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