|In response to citizen requests, Murfreesboro began accepting credit cards on Sept. 1 for citizens’ transactions with its City Court and Water and Sewer Department, said Murfreesboro Information Technology Director Chris Lilly.
The service is only one of several new programs designed to make doing business with the city more convenient for its citizen customers.
“We have also added an electronic check option,” Lilly said. “Both credit card and electronic check payments will be processed through the Tennessee Information Consortium (TIC) payment processing system. Debit cards will not be accepted.
To access the online service, go to www.murfreesborotn.gov and follow the appropriate links.
“We will also be opening our online Pay Counter,” Lilly continued. “This pay counter will be open 24 hours a day, seven days a week and will allow our citizen customers to submit online payment from the convenience of their homes or anywhere in the world.”
A 3 percent transaction fee will be added to all payments for processing through the TIC payment processing system.
The system will eventually be available in all city departments that accept payments.
“Other departments will be phased in as the system to accept credit cards in those two departments matures,” Lilly said. “All departments that do business with the public will eventually offer this service to their customers.
“Our goal is to expand credit card acceptance to all city points-of-sale counters by the end of year,” the director added. “This will include parks and recreation, building and codes permits and property taxes.”
Convenience for the customer is key, Lilly said.
“We’re offering this as a more convenient way for some customers to pay their bills,” he said.
City Court’s Chief Court Clerk Vickie Ordonez agreed.
“We look forward to offering this option,” she said.
“Our goal in the creation of Murfreesboro EZ Pay Portal is to offer a convenient and reliable method for our citizens to monitor and pay all city fees using electronic payment options such as Visa, Mastercard, Discover, American Express or any other type of card.”