By:
bota on 2/24/13
AT&Ts expansion is grossly overstated. I signed up for the "expanded" service and after receiving the required modem I was informed a few hours before I was to be connected that the service was not available at my address. This was after checking (before ordering) that indeed the service was availble st my address,in fact I downloaded an IM conversation with a CSR who confirmed the availability of (the advertised sevice). I had to go though the process of returning the modem and getting the $100 charge off of my phone bill. No one at AT&T (including the Pres.) could explain the reason for this fiasco except to say that the set up is to sell the service first then ask the "Engineering Section" later if it is available. To top it off I still get a couple of mailings each month urging me to sign up for the service (at a bargain price) even though it is not available. It is not like I live in a remote area of the County, I am in fact in the middle of Murfreesboro on the corner of Broad and Parkview. If anything, the State should be investigating the shady " ready, fire, aim" advertising that AT&T is doing in our State.