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Better Business Bureau warns of new e-mail scam

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Better Business Bureau warns of new e-mail scam | Business,Tennessee, Crime, Technology, Identity Theft

This e-mail appears to be from AT&T Wireless, however, the company has confirmed it is a fake. (Photo courtesy of Better Business Bureau)
The Better Business Bureau of Middle Tennessee is warning consumers and businesses of a new e-mail scam that has been making the rounds in recent weeks.

The e-mail appears to be coming from AT&T Wireless from an “AT&T Customer Care” address, stating that the recipient’s wireless bill is ready for viewing. Customers are encouraged to click on links to view their alleged bill, pay online, and download a smart phone application to manage the wireless account.

However, the links lead to a third party website that downloads a virus onto the recipient's computer instead, according to a press release.

When AT&T was contacted about the e-mail, the company confirmed that it is a scam.

“The e-mails are not originating from AT&T Wireless,” a company spokesman said in the Better Business Bureau press release. “Be aware that e-mail headers can be forged easily, so the posing sender may not be the real sender. To verify correspondence, go directly to AT&T's website and fill out information there or call the company directly at 1-800-331-0500 to verify that they are seeking information from you.”

AT&T is advising customers to make sure the website’s address begins with “https,” noting a lock icon should also appear in the tool bar, which when clicked will show security information and certificate details.

The e-mails appear to have been totally random, and several have also gone to businesses as well as individuals.

However, there is no indication that Better Business Bureau accredited businesses are being targeted.

For further information about AT&T Wireless communication policies, visit att.com.

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Members Opinions:
April 25, 2012 at 9:34pm
I think that the Better Business Bureau is great. They caught the situation before it got out of hand. It’s horrible how people these days are using the Internet to scam people. You have to be so careful with emails and information that you receive over the web. My dad had some issues with someone emailing him from his cousin’s email. The person was wanting money. It’s amazing to me that people would do something of this nature to get money. I’m glad that AT&T found out about the scam and addressed the situation. It’s easy to fall into a scam “trap.” We as Internet users need to pay attention to details. Where the message is coming from, and URLs are important things to notice. I’m glad that we have a Better Business Bureau in Tennessee. They have helped out with local issues that affect people in our areas. I think that it’s so important to have access to the Internet to check accounts and emails on a regular basis. Consumer knowledge about products and services is a great thing to have on the Internet. Companies just need to make sure that they stay on top of spams and correct issues if the spam is not coming from them. It’s hard to take care of spam though.
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